Returns & Exchanges

Why We Have No Returns Policy

Standard returns and exchanges policies exist for one reason: to protect consumers who have purchased physical goods or paid for services. Consumer protection laws in France, the European Union, and worldwide establish a 14-day withdrawal period for distance sales, exchange rights for defective products, and refund procedures.

However, these protections apply only when money changes hands. Since the Balanced Cooking Course platform operates entirely on a free model, with zero paid transactions, these consumer protection requirements simply do not apply.

You have not purchased anything. There is no invoice. There is no transaction receipt. Therefore, there is nothing to return, exchange, or refund. All content—recipes, cooking guides, nutritional information, community resources—remains freely accessible 24/7 with no commitment required.

How This Differs From Regular Online Stores

A typical online store—selling cooking equipment, meal kits, supplements, or services—operates under a buyer-seller relationship. These businesses must comply with consumer protection laws and offer:

• 14-day cooling-off period: Customers can change their mind and request a refund within 14 days of purchase (or local equivalent).
• Exchange for defects: If a product arrives damaged or doesn't match the description, the seller must offer replacement or refund.
• Refund processing: Money is returned to the original payment method within a specified timeframe.

None of these apply to us. The Balanced Cooking Course is an editorial and informational platform. We do not sell products, accept payments, process transactions, or issue invoices. Therefore, buyer protection laws—including returns policies—have no legal basis here.

This is not a store. It is a free community resource dedicated to sharing knowledge about balanced cooking and nutritious meal planning.

What We Do Accept: Feedback & Editorial Input

Although we do not process returns or exchanges, we actively welcome editorial feedback. If you encounter problems with our content, have suggestions for improvement, or believe something is inaccurate, we encourage you to reach out:

• Send content feedback: Use our contact form to report inaccuracies, suggest recipes, or share editorial concerns.
• Browse our FAQ: Many common questions about our recipes and cooking methods are answered in our detailed FAQ section.
• Join our community: Participate in discussions, share your experiences, and learn from other members exploring balanced cooking.
• Expect a response: Our editorial team reviews all feedback within a reasonable timeframe and may update content based on constructive input.

Your voice matters. Even though we cannot process refunds (because there are no payments), we absolutely value your perspective as part of our community.